Opening Hours
OUR SERVICE DELIVERY COMMITMENTS
| SERVICE | TIME PERIOD | REMARKS |
|---|---|---|
| Emergency Consular services | Promptly | On Case-by-case basis |
| Receiving and Processing of Applications for New passports or replacement | Within 2 working days | Subject to receipt of complete application |
| Notification of Passports ready for collection once received from Nairobi | Within 2 working days | Subject to receipt of complete application |
| Translation of official documents | Within 3 working days | From time of receipt |
| Legalization of official documents | Within set deadline | Subject to receipt from Nairobi |
| First response to emails | Within 2 working days | From time of receipt |
| First Response to letters | Within 4 working days | From time of receipt |
| Telephone calls and voice mail | Promptly | Calls shall be returned the same day |
| Response to complaints | Within 3 working days | From time of receipt |
| Invitations | Within 2 working days | |
| Submission of documents or information to Nairobi | Within set deadline | As set by regulations or specific correspondence |
We shall endeavour to provide services with diligence and professionalism in turn, please treat us with courtesy and respect.
Your comments, Suggestions and Complaints are important to us. Please send them to paris@mfa.go.ke